ViaCord Customers

Managing Your MyAccount

MyAccount is a self-service website available to our customers. With 24/7 account access, you’ll be able to manage your account online anytime you like.

You will be able to enjoy these convenient features: 

- Complete and submit your enrollment forms which include our Service Agreement and Health History Questionnaire 

- Review upcoming payments and pay bills online 

- Update your contact details and communication preferences 

- Receive important messages from ViaCord



Using MyAccount


How do I change or update my contact information? 
 
After you have registered and activated your account, click on the Settings tab to change your contact information. On the Settings page you will be able to change or update your address, city, state, country, zip code, phone numbers.

Can I use any device to access MyAccount?  
Yes, MyAccount is available across all devices (desktop, tablet, mobile).

How do I change my email address?
After you have registered and activated your account, click on the Settings tab to change your email address. This email address will be your MyAccount Login, and our primary means of communication with you. You will receive an email confirmation once email address has been changed.

How do I change my communication preferences?
After you have registered and activated your account, click on the Settings tab, followed by 'Change your communication preferences' tab to change your communication preferences. You can use this page to proactively manage your communication preferences. A check indicates you’re opted in. Please note: You always receive account related messages regardless of these preferences.